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Client Area Login |
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About Us |
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Services |
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Payment Methods |
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Answers |
Pre-Sales Questions
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Is there a minimum time
contract/commitment?
Not at all. You can pay monthly,
quarterly, or yearly. You can also
cancel at any time.
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How soon will my account be set up and
ready for use?
Hosting & resellers account orders are
generaly setup within a few hours. Your
site can be uploaded to our servers as
soon as your domain name resolves to our
server dns, usually within 24-48 hours.
Dedicated server orders can take up to
72 hours for setup.
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Do I have access to update my site 24
hours a day?
Absolutely. Whether you're a day person
or a night owl, your site is available
for you to update.
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Can you register a domain name for me?
Can you set up domains other than .com,
.org, and .net?
We can register .com, .org, and .net
names for $14.95/year, with you as the
registrant. We can also assist with
registering other domains, as well (fees
for registering other domains will vary
by country). Please contact our sales
department if you require assistance in
registering other domain types.
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Do you host Adult sites, warez sites or
sites containing illegal material?
No. Please see our
Acceptable Use Policy for
policies regarding this.
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Is my site backed up and how often?
We backup the server once a week.
However it is the clients responsibility
to do all back ups of their site. If, in
the unfortunate event, something happens
to your files, it is your responsibility
to have a local copy of your files.
We are
NOT held liable in any way for any
files, money, time, effort, etc... lost
due to this unfortunate event.
Furthermore, if your files are lost, we
will attempt to restore them as a
gesture of good faith, but make no
promises what so ever about whether the
files will be brought back successfully
or not. Again, back ups are the client's
responsibility.
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How fast are your connections?
NAC offers 15 diverse OC3 and DS3
connections to multiple backbones.
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What are your server specifications?
Current shared hosting servers are Intel
PIV & AMD dual processor machines with
2GHz of RAM minimum.
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Technical Questions
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I changed my control panel password and
now I can't get in.
Passwords are case sensitive and are
limited to 8 characters. If you entered
a password longer than 8 characters
please try entering the first 8
characters when logging into your
control panel.
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How do I get my email?
If you're familiar with your email
client's setup, use the following
information to retrieve email from your
POP account:
Incoming mail (POP3) server:
mail.yourdomain.com
Outgoing mail (SMTP) server:
mail.yourdomain.com
* set SMTP authorization within your
email program to have the server
authenticate you as a registered account
holder.
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I want to get started right away, but my
domain name hasn't transferred/isn't in
the database yet. How do I do it?
After your domain is fully propagated
through the system, you can upload to
yourdomain.com via FTP, Cpanel or
FrontPage Extensions.
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What is the path to perl?
#!/usr/bin/perl
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Where should I put CGI scripts for my
domain?
All CGI scripts should be uploaded to
the cgi-bin folder, for your domain. Be
sure to follow the instructions for the
script you are uploading regarding
setting permissions on the files and
folders you create, as they vary from
script to script
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I uploaded my files, but I don't see my
page?
If our default "Welcome to the Future
home of", index.html, has not been
replaced by another index page, then
anyone going to domainname.com will
still see that page instead of some
other home page. This is the order in
which the web server looks for a page to
put up as the "home" page: >DirectoryIndex:
index.html, index.shtml Just delete the
index.html file and anything after it in
this list will then come up
automatically. Notice that "home.shtml"
is NOT on the list and so will not show
up as your home page. You would need to
rename it.
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Account and Billing Questions
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Can I upgrade my plan or features later?
You can purchase new or expanded
features, or upgrade to a new plan.
There is no set up fee for upgrading.
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How can I change my account or billing
information?
If you need to update your account or
billing information please do so
here:
Account Maintenance
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What happens if I go over the bandwidth
limit for my account?
You will recieve an e-mail notice & be
given the option to purchase additional
bandwidth.
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